How is the NCR closeout process conducted?

• A. Investigate root cause, propose corrective and preventive actions, implement, verify effectiveness, and close out with records.
• B. Immediately close NCR with no action.
• C. Ignore NCRs if minor.
• D. Document NCRs without implementing actions.

Answer: (A)

The main idea is that NCR closeout is a closed-loop process to actually fix problems and prevent them from happening again. It starts with finding the root cause of the nonconformance, then deciding corrective actions to fix the issue and preventive actions to stop recurrence. After implementing those actions, you verify that they worked and then officially close the NCR with complete records. This sequence ensures quality problems are not just noted but resolved and traceable for future prevention.

If you were to close without action, ignore the issue, or just document it without implementing changes, you haven’t addressed the risk or provided evidence of improvement.